We had a water stain on our ceiling. I called Joe and he talked me through the situation and sent out his partner Ramsey to work with the insurance adjuster. It was nice to have someone championing for us. Joe was prompt in responding to all of my many questions as I’d never had a roof replaced before and didn’t understand all of the terms. The insurance adjuster was a bit slow so Joe called to check on everything and make sure we didn’t have any further questions. Once all of the insurance information went through and I got the choices picked, the supplies were delivered that week and the job was completed on the Saturday. The crew was here…
- Consultation with a Specialist
- Photo Documentation
- On-site evaluation: we check the condition of flashings, gutters debris, pipe boots sealing, penetrations, exposed nails, ventilation of the roof, and overall condition.
We needed our roof replaced along with gutters, windows screens and shutters. Everything went exceptionally well. We were totally comfortable and confident with our selection of Russell Hill. We received quality work on our home.
Terrific experience. Ramsey Furniss came over to inspect my roof and discovered there was wind damage. He felt an insurance claim was justified. He coordinated brilliantly with the insurance adjuster to make sure the claim was properly handled. He also was able to make the justification in the insurance claim for new decking because the old decking was not to code. This is something the contractor who did my roof in 2006 missed. The job went well and Ramsey & Joe (owners) did all they promised and then some. I especially found their crews to be friendly and professional. I would definitely hire them again and am recommending them to my friends.
They were there when they said they would and got the jobs done. Helped by putting a patch in place until the repair could be completed.